Report A Repair
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Report A Repair

arrow How to report a repair

To report a repair please use the online repair reporting system using the link.

If your repair is of an emergency nature then you should contact us by telephone:

During office hours: 01909 512181

Out of office hours: 07880 713506

An emergency repair is defined as where there is a detrimental risk to the occupants of the building or the fabric of the building.

When a repair request has been received we shall confirm this by sending a copy of the details to the e mail address sent with the repair submission.

What happens next?

  1. we will review the details of the repair; then
  2. we shall confirm the landlord is responsible for the repair
  3. we shall allocate a category to the repair based on the information you provide
  4. we will endeavour to remedy the repair in line with the timescales for the particular category.

Please be aware that the successful completion of a repair within the timescales detailed below is dependent upon the landlord giving approval for the repair and a suitable contractor being available to do the work.

Category

Criteria

What happens next?

Emergency Repairs

Any fault where there is a detrimental risk to the occupants of the building or the fabric of the building

Make safe within 24-hours or as soon as is practically possible

Urgent Repairs

A fault that relates to the:

  • fabric of the building
  • water supply
  • gas supply
  • electrical installation
  • sanitation and bathroom fittings
  • heating & hot water supply

and makes the building uninhabitable

Repair to be carried out within three working days

Non Urgent Repairs

Any other fault

Repair to be carried out usually within 20 working days

We shall always aim to take into account where you have told us there are vulnerable people living at the property.

To report a repair please click on the following link:

Admin